Submitted by xex on Sat, 11/10/2018 - 11:09
Does Loyalty matter today more than ever? If you think so - what are the reasons? XEX
Loyalty matters now more than ever. Here’s why.
1. Consumers are More Empowered Than Ever
Consumers are empowered and their heightened expectations have brought the digital and physical worlds closer together.
The key for brands in the Age of the Customer might sound simple. But, effectively listening to customers is more important than ever due to this power shift.